This policy explains what personal information hempclothing.in collects when you browse or buy, why we collect it, and what choices you have.
Order information. When you place an order we collect your name, delivery address, email address and phone number. We need these to pack, ship and confirm your order — there is no way to fulfil an order without them.
Account information. If you create an account, we store your email address, a hashed password, and your saved addresses and order history.
Enquiries. If you contact us through the contact form, we store the name, email address and message you send so we can reply.
Technical information. Like most websites, our host records standard server logs (IP address, browser type, pages requested) for security and troubleshooting.
We do not store your card or UPI details. Where online payment is offered, payment is handled by a third-party payment gateway and the card data goes to them, never to us.
We do not sell, rent or trade your personal information to anyone, for any purpose.
To process and deliver orders, to send order confirmations and shipping updates, to respond to your enquiries, to handle returns and refunds, and to meet our legal and tax obligations.
If you explicitly opt in to our mailing list, we will also use your email address to send occasional updates about new products and restocks. Every such email includes an unsubscribe link, and opting out will never affect your ability to order.
Our hosting provider, which stores the site and its database on our behalf.
Delivery partners, who receive the name, address and phone number needed to deliver your parcel.
Payment gateways, where you choose to pay online, who process the transaction directly.
We may also disclose information where we are legally required to do so.
Order records are retained as long as required for tax, accounting and warranty purposes. Account data is retained until you ask us to delete the account. Enquiry messages are retained while the matter is open and for a reasonable period afterwards.
You can ask us to show you what personal data we hold about you, correct anything inaccurate, or delete your account and associated data. Email hello@hempclothing.in and we will act on the request.
Note that we may need to retain some order records even after account deletion, where the law requires it.
We use cookies that are necessary for the store to function — keeping your cart contents and keeping you signed in. Blocking these will break checkout. We do not currently run advertising or cross-site tracking cookies.
If this policy changes we will update the date at the top of this page. Questions about privacy can be sent to hello@hempclothing.in.