What happens if you change your mind, or if something arrives wrong. Written plainly, because policies like this should be readable.
You can cancel any order before it is dispatched. Email hello@hempclothing.in with your order number as soon as possible and we will cancel it and refund any amount paid in full.
Once an order has been dispatched it cannot be cancelled, but it can be returned under the returns section below.
You can return an item within 7 days of delivery, provided it is unworn, unwashed, free of odours and marks, and still has its original tags attached.
For hygiene reasons, innerwear cannot be returned. Items clearly marked as final sale cannot be returned unless faulty.
If you need a different size, treat it as a return plus a fresh order — email us and we will hold the replacement size where stock allows, so you do not lose it while the return is in transit.
If an item arrives damaged, faulty, or is simply not what you ordered, tell us within 7 days of delivery and include photographs. We will arrange collection at our cost and send a replacement or a full refund including original shipping, whichever you prefer.
A genuine manufacturing fault is always our responsibility, regardless of the standard returns window.
Email hello@hempclothing.in with your order number, which items you are returning, and why. We will confirm the return address and next steps. Please do not ship anything back before you have that confirmation.
Once we receive and inspect the return, refunds are processed within 5–7 business days. Your bank or card issuer may take a few additional days to show the credit.
Prepaid orders are refunded to the original payment method. Cash on Delivery orders are refunded by bank transfer, so we will ask for your account details.
Where the return is because an item is faulty, damaged or incorrect, we pay the return shipping.
Where the return is a change of mind or a sizing issue, the return shipping is yours to cover. Original shipping charges are not refunded on change-of-mind returns.